FAQ

1. What types of products does BB Laser Works offer?

  • We specialize in wooden multi-layer laser artwork. We can also do signs, and various other laser products such as drink Tumblers, Cork and Slate coasters. 

2. How can I place a custom order?

  • To place a custom order, simply visit our website and select the "Custom Orders" option. Fill out the form with what you're thinking of and we'll get back to you ASAP with a quote and some ideas. 

3. What customization options are available?

  • We offer a variety of customization options including text, logos, graphics, and personalized messages. You can specify your preferences in the custom order form.

4. Can I see a proof of my custom design before it's engraved?

  • Yes, we provide a digital proof of your custom design for approval before proceeding with the engraving process.

5. What type of wood do you use for your products?

  • We use high-quality wood such as basswood, birch, maple, cherry, walnut, and bamboo for our products, ensuring durability and a beautiful finish.

6. How long does it take to receive my order?

  • We try to have everything listed on the website in stock and ready to ship.  We make every effort to ship the next day. If the item is out of stock or needs customization such as an engraved note allow 2-3 days to produce.  The work needs to dry before shipping.

7. Do you offer international shipping?

  • Yes an no depending on the country.  Please contact us and we'll give you estimated shipping costs to your country. 

8. What is your return policy?

  • We take pride in the quality of our products. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order, and we will work to resolve any issues or provide a refund or replacement.

9. How do I care for my laser engraved wooden products?

  • These are wooden products so avoid moisture.  Use a vacuum with soft brushes on the end to remove any dust buildup.   

10. Can I order in bulk for corporate events or special occasions?

  • Absolutely! We offer discounts for bulk orders and can accommodate custom engraving for corporate gifts, weddings, parties, and other special events. Please contact us directly for more information on bulk pricing and customization options.